FAQ

Yes, we insure all customer packages. The cost of this service is $3 for every $100 of the price of goods.

You can decide for yourself how much to insure the parcel. Let's say, if you get an iPhone for $1000, it will be enough to pay $30 for insurance. But you can also save and pay $15, and if the package is lost, the service will refund you $500 in damages.

You can learn more about the conditions of insurance and calculate the required amount in our Shipping calculator.

We can insure a parcel worth up to $1350.

For FedEx and DHL - insurance is paid only in case of loss of the package. It does not work in case of loss or damage to individual items.

For all other tariffs, insurance costs the same, but also protects against loss, and from damage / theft of individual items. Detailed insurance conditions can be seen below in Shipping Calculator when choosing a specific tariff.

"Please note that insurance does not work if the package is confiscated by the customs due to the presence of prohibited items in it.

Please also note that the price you paid to send the package is non-refundable. Insurance takes into account only the value of your goods (within the amount paid insured).

Yes, you just need to indicate such a service when sending your parcel for assembly. In case of an insured event, in addition to the cost of all things, you will also be reimbursed the cost of shipping the goods.

When its status in the tracking system indicates that the parcel is abroad (for example, for UPS it is “Delivered Abroad”).

If you paid for insurance before shipping, just contact our support (section "Support Service" in your account) and describe the problem. Necessarily indicate the tracking number of the parcel. After a short check, we will pay you the sum insured.

Тариф "Для экономных" — это быстрый и доступный по стоимости способ доставки с определёнными особенностями:

- Заполнение декларации выполняется до поступления посылки на склад.
- Одна входящая посылка на одну исходящую (консолидация и разделение недоступны)
- Разрешено отправлять до двух одинаковых товаров и 3–4 однотипных товаров.
- Доставка только до ПВЗ или постаматов. Курьерская доставка не предусмотрена.
- Нельзя отправлять товары, купленные через услугу «Помощь с покупкой».

Заполнение декларации и данных получателя выполняется заранее, до поступления посылки на склад.

Посылка отправляется в исходной упаковке. Мы осматриваем упаковку и устраняем недостатки, если это необходимо. Однако транспортировочная коробка может быть переупакована по усмотрению сборщика.

Этот вид доставки доступен только для России и осуществляется через партнёра СДЭК.

Отправка выполняется два раза в неделю: во вторник и четверг.

Внесите трекинг-номер в личный кабинет сразу после получения уведомления от магазина.

When tracking the parcel, the delivery period will be approximate, usually plus or minus one day. But as soon as your registered parcel arrives at our warehouse, and our employees weigh it - you will automatically receive a notification (including by e-mail and SMS) about it’s arrival, and you need to pay for its further shipment. Also, this information will appear in your personal account.

In case of the "For economical" tariff, we recommend that you pay for the delivery immediately, as soon as you receive an e-mail or SMS. Payment must be made by the next Parcel dispatch period from the warehouse. It means that:

- If the parcel arrived on Tuesday or Wednesday, you will need to pay for its delivery to the Russian Federation before 14:00 Moscow time on Thursday
- If the parcel arrived on time from Thursday to Monday - its delivery must be paid before 14:00 Moscow time on Tuesday

You will still be able to ship it with the «For economical» tariff, and ship it with the next batch, but if you rescan you will have to pay a fine of $3.

Средние сроки доставки составляют 5–10 дней.
Для Москвы и Санкт-Петербурга —6–7 дней.

СДЭК: до 30 кг, размеры 64×40×36 см.
Халва: до 30 кг, размеры 43×42×39 см.

Запрещено отправлять: — Батареи и аккумуляторы отдельно от устройства.
— Товары из санкционных списков для РФ.
— Более двух одинаковых товаров.
— Более 3–4 однотипных товаров.
— Военную одежду и аксессуары.
— Электронные сигареты, жидкости, серверное оборудование и другие ограниченные категории.

Разрешено отправлять:
— Одежду, обувь, электронику, косметику, витамины, продукты в заводской упаковке и т. д.

Заполняйте декларацию до поступления посылки на склад:
- Укажите паспортные данные и ИНН.
- Укажите ссылки на товары, название на русском и английском, артикулы.
- Для товаров с лотами или подарков указывайте отдельные строки в декларации.

Если объемный вес превышает физический более чем в 3 раза, взимается дополнительная плата $3 за кг.

Uploading payment confirmations (invoices, bills) is not required. Links to real prices of goods from stores are enough. But these invoices received by e-mail from stores are worth Saving: the shipping company can ask for provision from you at the request of customs.

Все посылки страхуются:
— На сумму из декларации.
— Кража вложений покрывается, если заказывали услугу фотографирования.

— На ПВЗ хранение 7 дней, в постамате — 3 дня.
— После истечения срока хранение можно продлить за плату.

Если возникнут дополнительные вопросы, уточните детали у службы поддержки.

You can. But you will need to indicate, when registering the parcel for shipment, recipients TIN and passport data (you do not need to upload their scans).

The current addresses of the points of issue of orders (PVZ) in Russia can be viewed on the Prostobox website Through this link.

Here you can find out how a parcel is received at a post office or at a pickup point. We recommend that you always record the moment of opening the parcel on your smartphone in order for it to Be easier to get an insurance payment, if applicable.

At the point of issue of orders, the shipment may be kept for up to 14 days. The shelf life Of parcels at a post office - up to 7 days. If you did not manage to pick up the parcel on time, it can be sent back to the warehouse. In this case, you will need to contact GBS, their support service, and ask them to bring your shipment back to the post office.

Items that are not subject to insurance or have restrictions on insurance:

• antique items
• Items from eBay (insurance against loss only)
• Fine gold or silver jewelry
• Watches
• Candles
• Monitors, monoblocks and televisions
• Lamps
• Ceramic products
• Diamonds and other precious stones
• Glass containers and glassware (insurance only against loss)
• Suitcases of all kinds, including special packing cases for transporting musical instruments, are excluded from damage insurance.
• Musical instruments
• Виниловые пластинки (исключается страховка от повреждений как упаковок, так и самих пластинок)
• Audio speakers
• Stamps
• Food
• Collectibles
• Fragile beauty products (including shadows, powders, and so on)

Risky items such as glass, fragile plastic, ceramics or porcelain, candles, lamps, monitors, etc. can be damaged in international shipping and are not insured against damage, but only against total loss. We check the packaging of fragile items, it is also possible to order a sticker "fragile cargo" and additional packaging, but even this does not guarantee the delivery of fragile items in one piece.

Damage insurance is not provided in cases where the goods are damaged due to poor quality, unreliable or inadequate packaging by the seller. For example: glass goods in a postal package; liquid cosmetics without additives packaging and protection against leakage with shipment in a bag; fragile goods sent by the seller in a package or postal envelope; sending goods in a box that does not correspond to the size of the goods (the goods move freely in the box, as a result of which the goods were damaged); the absence of intermediate materials in the box that protect the goods from free movement in the box. In the event that the goods are sent by the seller in unreliable packaging, the parcel is insured only against loss.

Insurance for goods sent after splitting the incoming parcel without the "Package of the parcel in the shipping package" service provides only cases of complete loss. Such shipments are not insured against damage or theft of attachments.

The insurance does not cover damage to factory or other product packaging, including blister packs of toys, cosmetics, and so on.

«With consolidation» tariff is the delivery of your parcels by prostobox.com in partnership with GBS. In contrast to the "For economical" tariff, several parcels purchased in the US stores, can be combined into one for free. Our employees can also remove extra boxes to reduce overall weight. As a result, the shipping cost can be reduced.

Parcels under the "With consolidation" tariff are shipped from New York to Helsinki, pass customs, and then transferred to GBS for delivery within Russia. GBS has its own developed logistics network with many regional pickup points (order points) and partner courier services.

You can find out the exact cost of delivery by the “With consolidation” tariff to your city in our US Shipping Calculator.

Parcels sent by «With consolidation» tariff, are sent along the route New York → Helsinki, and after passing through customs, they are transferred to GBS for delivery.

These are couriers, parcel lockers, and self-delivery from order pick-up points (POIs). It all depends on your city and wishes.

At the moment, this delivery method works only for the Russian Federation.

Parcels passing under the "With consolidation" tariff are sent from our warehouse twice a week: Tuesday and Thursday.

For the «With consolidation» tariff, the average delivery time is from 7 to 16 days.

It depends on how your parcel will be delivered in the end, by courier or to parcel lockers.

When delivered by courier - the sum of the three sides of the parcel is up to 300 cm, weight is up to 250 kilograms.

When delivered by courier - the sum of the three sides of the parcel is up to 300 cm, weight is up to 250 kilograms.

All standard things not prohibited by the laws of the Russian Federation or the United States. Almost any goods for personal use. Most often, children's toys are sent this way, gadgets, consumer electronics, shoes, cosmetics, clothing.

You cannot send:
- purchases of a commercial scale (more than two identical goods in one parcel)
- separate batteries or accumulators
- furs, jewelry, commercial electronics
- any military goods.

The situation is changing quite quickly, and the most up-to-date list of products that not available for forwarding due to sanctions, is available in your personal account (News section) and in our social networks. Also, you can always check the information with our support service for free. But generally the following products are prohibited:

- military clothing, accessories, footwear (but not clothing for hunting or tourism)
- any knives (even kitchen ones)
- grain coffee, tea (while ground coffee is allowed)
- Goods for pets
- electronic cigarettes and their fillers
- genetic tests
- server equipment, mining equipment
- medical equipment for professional use
- also for the transportation of chemicals, mixtures, dyes and paints, an MSDS (passport stating that these chemicals are safe) may be required.

The following are allowed for delivery:

- food (if they are not perishable)
- lotions, shampoos, liquids (up to two bottles, each 300 ml max)
- vitamins, sports nutrition, dietary supplements
-medical appliances for home use
- Products for adults.

"You can start processing after the goods arrive at our warehouse and will appear in your personal account in the "Parcels at the warehouse» section.

To send parcels, you will need to indicate the recipient's TIN, indicate passport data and upload scans of the passport (main page + registration).

Also, to fill out the customs declaration, you will need to specify each product from The parcel: name in both English and Russian, link, article (SKU or ASIN, they are always shown on the store's website). You also need to enter the actual value of each product. If there were big discounts on some of them at the store, it is advisable in such cases to take a screenshot of the product page from the store, at the time of the purchase.

Overestimation or underestimation of the value in the declaration is not allowed. The value must be indicated correctly. Otherwise, you may face a $50 fine.

If you have lots in addition to the parcel (for example, used lots from Etsy or eBay), where, in addition to the main product without factory packaging, there are several more accessories, each of these things still needs to be reflected in the declaration. At the same time, the full Price of the purchase should be indicated for the main product, and all additional goods indicated with a symbolic value of $1.1.

Yes, but only if the volumetric weight exceeds the physical weight by three or more times. If you are sending a large parcel and its volumetric weight exceeds three times your physical weight, you must pay an extra $3 for each kilogram of excess weight. A detailed calculation of the volumetric weight of a parcel can be done in the calculator.

No, it is enough to indicate all the goods in the parcel, with articles and links. But the invoices are definitely worth saving: the GBS service may ask you for them at the request of customs.

All shipments under the «With consolidation» tariff are insured against theft or damage for the amount indicated in the declaration. This type of insurance is mandatory.

You can see the current price in our Shipping calculator . That's a few dollars for every $100 worth of goods.

The insurance from the "With consolidation" tariff covers all cases: both the complete loss of the parcel, and the loss of individual goods inside it, and their damage (with some exceptions).

Please note that parcels not from stores, but from individuals (for example, when buying from private traders on eBay or Etsy) are insured by default ONLY against total loss. To insure them against damage or theft of individual goods, you need to order a photo of the contents of the parcel once it arrives at the warehouse. This can be done in your personal account, in the sections "Register a parcel" or "Expected parcels."

Items that are not subject to insurance or have restrictions on insurance:

• antique items
• Items from eBay (insurance against loss only)
• Fine gold or silver jewelry
• Watches
• Candles
• Monitors, monoblocks and televisions
• Lamps
• Ceramic products
• Diamonds and other precious stones
• Glass containers and glassware (insurance only against loss)
• Suitcases of all kinds, including special packing cases for transporting musical instruments, are excluded from damage insurance.
• Musical instruments
• Виниловые пластинки (исключается страховка от повреждений как упаковок, так и самих пластинок)
• Audio speakers
• Stamps
• Food
• Collectibles
• Fragile beauty products (including shadows, powders, and so on)

Risky items such as glass, fragile plastic, ceramics or porcelain, candles, lamps, monitors, etc. can be damaged in international shipping and are not insured against damage, but only against total loss. We check the packaging of fragile items, it is also possible to order a sticker "fragile cargo" and additional packaging, but even this does not guarantee the delivery of fragile items in one piece.

Damage insurance is not provided in cases where the goods are damaged due to poor quality, unreliable or inadequate packaging by the seller. For example: glass goods in a postal package; liquid cosmetics without additives packaging and protection against leakage with shipment in a bag; fragile goods sent by the seller in a package or postal envelope; sending goods in a box that does not correspond to the size of the goods (the goods move freely in the box, as a result of which the goods were damaged); the absence of intermediate materials in the box that protect the goods from free movement in the box. In the event that the goods are sent by the seller in unreliable packaging, the parcel is insured only against loss.

Insurance for goods sent after splitting the incoming parcel without the "Package of the parcel in the shipping package" service provides only cases of complete loss. Such shipments are not insured against damage or theft of attachments.

The insurance does not cover damage to factory or other product packaging, including blister packs of toys, cosmetics, and so on.

No problem! But the recipients documents will be required: a Tax ID number + a passport scan.

"The list of pickup points can be viewed on our website. And the actual addresses of postamats are available here.

The storage period at the point of issue of orders is up to 14 days, in the post office - up to 7 days. If you did not have time to pick up the parcel from the parcel terminal within the specified time, you need to write or call GBS support and ask them to re-deliver your postamat parcel.

The «One by one" tariff is one of the types of delivery implemented by prostobox.com in partnership with GBS. This is one of the most affordable shipping options from the USA. but there are some limitations here:

- delivery only to parcel terminals and pickup points, there is no courier delivery
- in each shipment - no more than one incoming parcel
- only for this tariff the possibility of splitting the parcel is available
- no other operations are performed with the incoming parcel in the warehouse
- if you order goods with our operators ("Help with purchases" service), sending a parcel with the tariff "One by one" is possible only in case of purchasing one unit of goods.

With the "One by one" tariff, we do not carry out any operations with the parcel: we do not split the parcel, don't repack it, don't add other things to it. We will prepare it and send it to you in the box in which it was received.

At the same time, we always carefully inspect the packaging, and we may Implement minor corrections, if any are required. Sometimes the warehouse collector can conduct a complete repacking of the parcel, if necessary.

If you ordered a division of the parcel, we also recommend ordering additional packaging - to ensure their safety in transit. This service must be booked after we have completed the division, but before the package has been sent for final assembly. Click on the gear at the top right of the parcel and in the drop-down list, select the option "Packing the parcel in the transport package."

This option works only for shipments for which the division service has been performed. For all other parcels this service is not available.

The «One by one» tariff is calculated for the delivery of the package «as it is". We do not perform special requests and additional operations with the shipment tariff. That's why this fare is so beneficial and inexpensive.

The only thing - at your request, we can wrap the shipment with stretch film and stick a “fragile load” sign on it. This will provide additional security for the package.

"Yes, insurance is available for all types of our delivery. Moreover, for the tariff "One by one" not only the complete non-delivery of the parcel is insured, but also theft or damage to individual goods inside it.

There are some restrictions on insurance. Not subjected to insurance are:

- Antiques
- Precious stones, diamonds
- Ceramic products
- Glass things, dishes (can only be insured against loss)
- Jewelry made of silver and gold
- Watches
- Collectible stamps and other collectibles
- Purchases from eBay auctions (can only be insured against loss)
- Audio speakers
- Musical instruments
Виниловые пластинки (исключается страховка от повреждений как упаковок, так и самих пластинок) - Suitcases (including special suitcases for musical instruments) are not insured against damage
- Food.

Insurance does not cover shipping costs and does not cover damage to product packaging (boxes, stickers, etc.).

Insurance also does not work in cases where damage to the goods is caused by improper seller's packaging. Let's say if fragile items were shipped in a normal postal package, or the box was too large for the product, or the parcel did not contain materials that protect the product from moving inside the box. If the packaging from the seller is not suitable (and we determine this in the warehouse), you must either order a repackaging service, or the parcel can only be insured from total loss.

If you ordered the division of an incoming parcel, but did not use the service "Packing the parcel in shipping packaging", we cannot guarantee the safety of such a parcel from damage or theft of contents. In this case insurance only works against the total loss of the package.

"Via mail" tariff is the delivery of parcels through Europe and then using Russian Post. It is distinguished by a very simple and convenient declaration, and also (under normal conditions) slightly longer delivery.

Right now, due to the cancellation of direct flights from New York to Moscow, the tariff "Via mail» is temporarily faster than standard courier rates.

The only difference is the maximum weight and dimensions of the parcel:

- for «Via mail" it is 20 kg and the length of each side is up to 1.05 meters
- for the "For parcels» tariff it is 1.8 kg and the length of the side is up to 60 centimeters

Otherwise, the tariffs are completely identical to each other - both in terms of the route and delivery time.

The main difference between the "Via EMS" tariff and the other two is a faster delivery within the Russian Federation (12-20 days instead of 20-30 days). It is also possible to deliver A parcel with a courier.

From Europe, parcels are transferred to the EMS courier service of the Russian Post, due to which the delivery time is reduced by about a week. But also the cost of delivery increases by one and a half to two times.

No, for these three tariffs, unlike the others, you don't need to do anything. It is enough just to fill out a simple declaration: indicate what kind of goods in package and how much they cost.

Для России — до 200 евро на одну посылку, вес посылки — до 31 кг. В противном случае нужно будет заплатить 15% от суммы превышения.

For the tariff "Via mail" and the tariff "For parcels" the average delivery time is 20-30 days.

For the tariff "Via EMS" - 12-20 days.

Эти посылки отправляются из США один раз в неделю по четвергам.

For the tariff "Via mail":
"The maximum weight is 20 kilograms. The maximum dimensions are any side (length, height, width) - no more than 1.05 meters, the sum of the three sides - no more than 2 meters.

For the tariff "For parcels":
Weight limit - 1.8 kilograms. Limit dimensions - any side no more than 60 centimeters; the sum of length, height and width - up to 90 centimeters.

For the tariff "Via EMS":
The maximum weight is 20 kg. The maximum dimensions are the length of one side up to 1 meter, the sum of the three sides is up to 150 centimeters.

Yes, and the insurance will cover not only the complete loss of the package, but also damage to the goods or loss of part of the goods in it.

The exception is packages from individuals (for example, from eBay auctions). By default they can only be insured against total loss. To insure damage or theft of individual products you’ll need to order a photo service of the contents of the package at the warehouse. That is the only way we can confirm what is actually in the package.

Shipment insurance is mandatory and cannot be waived.

The current cost of insurance for your tariff and your type of shipment can be viewed in our Shipping cost calculator .

Items that are not subject to insurance or have restrictions on insurance:

• antique items
• Items from eBay (insurance against loss only)
• Fine gold or silver jewelry
• Watches
• Candles
• Monitors, monoblocks and televisions
• Lamps
• Ceramic products
• Diamonds and other precious stones
• Glass containers and glassware (insurance only against loss)
• Suitcases of all kinds, including special packing cases for transporting musical instruments, are excluded from damage insurance.
• Musical instruments
• Виниловые пластинки (исключается страховка от повреждений как упаковок, так и самих пластинок)
• Audio speakers
• Stamps
• Food
• Collectibles
• Fragile beauty products (including shadows, powders, and so on)

Risky items such as glass, fragile plastic, ceramics or porcelain, candles, lamps, monitors, etc. can be damaged in international shipping and are not insured against damage, but only against total loss. We check the packaging of fragile items, it is also possible to order a sticker "fragile cargo" and additional packaging, but even this does not guarantee the delivery of fragile items in one piece.

Damage insurance is not provided in cases where the goods are damaged due to poor quality, unreliable or inadequate packaging by the seller. For example: glass goods in a postal package; liquid cosmetics without additives packaging and protection against leakage with shipment in a bag; fragile goods sent by the seller in a package or postal envelope; sending goods in a box that does not correspond to the size of the goods (the goods move freely in the box, as a result of which the goods were damaged); the absence of intermediate materials in the box that protect the goods from free movement in the box. In the event that the goods are sent by the seller in unreliable packaging, the parcel is insured only against loss.

Insurance for goods sent after splitting the incoming parcel without the "Package of the parcel in the shipping package" service provides only cases of complete loss. Such shipments are not insured against damage or theft of attachments.

The insurance does not cover damage to factory or other product packaging, including blister packs of toys, cosmetics, and so on.

If you want to make a claim and get a refund, you need to contact the support service from your account (write a ticket) no earlier than 30 days after the package has been shipped. Your claim will be processed within 30-60 days.

Please note that Prostobox is not the one who insures these types of shipments. Therefore, we do not make decisions on payment, but the shipping operator does.

Due to the specifics of the delivery, the list of prohibited items for these tariffs is longer than for the tariffs "For economical" and "With consolidation».The following products cannot be sent:

- Batteries and accumulators (separate from the devices for which they are intended)
- Flammable materials and objects (fuel, lighters, nail polish, oils)
- Any military or non-military goods, including equipment, components, ammunition, thermal imagers
- Explosive substances
- Any knives (even penknives), swords, axes, as well as bows, crossbows, clubs
- Equipment for paintball
- Plants and seeds, fertilizers
- Vitamins, dietary supplements, medicines
- Animals, any products for animals (including feed)
- Perishable goods, food
- Alcohol
- Money, documents, bonds, checks
- Bank cards, lottery tickets
- Equipment for video surveillance
- Cartridges for printers.

If you have any questions, before processing the package (and even better - even before purchasing goods) consult with our operators. It's free. To do this, contact the support service in your personal account.

For tariffs "Via mail" and "For parcels» - parcels will be delivered to your post office.

For the “Via EMS” tariff, the parcels will be delivered to the post office by EMS or by courier to your home.

"Yes, all shipments in Prostobox support tracking. A tracking number will be provided to you as soon as the parcel is sent from the warehouse. Also parcels can be tracked on the website of the Russian Post.

Да, но только если объемный вес превышает физический в 3 и более раза.

Для Тарифа ЕМС Россия (Через ЕМС)
Объемный вес рассчитывается по формуле длина х ширина х высота/6000 Кроме оплаты за физический вес, за каждый килограмм превышения придется доплатить по 3 доллара.

Для тарифа Эконом (Через Почту)
Объемный вес рассчитывается по формуле длина х ширина х высота/6000, если размер коробки больше 20 кубических метров. Объемный вес рассчитывается по формуле длина х ширина х высота/3000, если размер коробки от 7 до 20 кубических метров. Объемный вес рассчитывается по формуле длина х ширина х высота/1500, если размер коробки меньше 7 кубических метров.

Кроме оплаты за физический вес, за каждый килограмм превышения придется доплатить по 3 доллара.

Подробный расчет посылки по объемному весу можно сделать в калькуляторе.

Universal EMS is an expedited worldwide delivery method, including shipping to Russia, Belarus, Kazakhstan and the possibility of receiving a parcel by EMS courier.

The package flies from the U.S. to the UAE, from there to the destination country and there it is handed over to EMS.

The Universal EMS rate can be used for anything that is allowed to be shipped. General restrictions and sanctions for Russia and Belarus can be found here.

If you have any questions about purchases and consolidation, consult with our support team via live chat on the website or via telegram before sending your package for pickup.

The delivery address and the recipient's data should be filled in Latin letters. It is obligatory to write the address of residence, not the address of registration.

The declaration must be filled in Latin letters. The names of goods must be in English, but not simply in transliteration in Latin letters. For example: Headphones - correct description, naushniki - wrong description. It is allowed to combine goods by categories, for example: sneakers 5 pcs., t-shirts 10 pcs. etc. The total cost of goods is indicated, for example, if you write T-shirts (t-shirts) 5 pcs., then the cost of all five t-shirts at once.
There is a limit on the number of lines in the declaration up to 5 pieces.

No, it is enough to fill out a simple declaration: name (in Latin) - quantity - total value.

Для отправок в РФ и Казахстан - до 200 евро и весом не более 20 кг на одну посылку в адрес одного получателя - без уплаты пошлины.

The average delivery time for Universal EMS is 14-20 days.

Посылки отправляются со склада один раз в неделю по четвергам.

The maximum weight is 20 kg. The maximum of any dimension - no more than 105 cm, the sum of the length and the perimeter of the largest cross-section - no more than 2 meters.

The insurance covers not only total loss, but also cases of theft of attachments.

Parcels from individuals, including those from eBay, are insured only against total loss. To insure a parcel against theft or damage, you must additionally order a photo of the contents of the parcel at the warehouse.

You cannot refuse to insure a parcel; insurance is mandatory for this service.

Стоимость страховки зависит от стоимости товаров по декларации и стартует от 3 долларов. Стоимость страховки вы можете посчитать самостоятельно, достаточно внести стоимость товаров в посылке в калькулятор на главной странице или в разделе цены.

Items that are not subject to insurance or have restrictions on insurance:

• antique items
• Items from eBay (insurance against loss only)
• Fine gold or silver jewelry
• Watches
• Candles
• Monitors, monoblocks and televisions
• Lamps
• Ceramic products
• Diamonds and other precious stones
• Glass containers and glassware (insurance only against loss)
• Suitcases of all kinds, including special packing cases for transporting musical instruments, are excluded from damage insurance.
• Musical instruments
• Виниловые пластинки (исключается страховка от повреждений как упаковок, так и самих пластинок)
• Audio speakers
• Stamps
• Food
• Collectibles
• Fragile beauty products (including shadows, powders, and so on)

Risky items such as glass, fragile plastic, ceramics or porcelain, candles, lamps, monitors, etc. can be damaged in international shipping and are not insured against damage, but only against total loss. We check the packaging of fragile items, it is also possible to order a sticker "fragile cargo" and additional packaging, but even this does not guarantee the delivery of fragile items in one piece.

Damage insurance is not provided in cases where the goods are damaged due to poor quality, unreliable or inadequate packaging by the seller. For example: glass goods in a postal package; liquid cosmetics without additives packaging and protection against leakage with shipment in a bag; fragile goods sent by the seller in a package or postal envelope; sending goods in a box that does not correspond to the size of the goods (the goods move freely in the box, as a result of which the goods were damaged); the absence of intermediate materials in the box that protect the goods from free movement in the box. In the event that the goods are sent by the seller in unreliable packaging, the parcel is insured only against loss.

Insurance for goods sent after splitting the incoming parcel without the "Package of the parcel in the shipping package" service provides only cases of complete loss. Such shipments are not insured against damage or theft of attachments.

The insurance does not cover damage to factory or other product packaging, including blister packs of toys, cosmetics, and so on.

Если вы желаете предъявить претензию по посылке, вам следует обратиться в тикеты не раньше чем через 30 дней после отправки посылки. Сроки рассмотрения претензий от 30 до 60 дней.

Решение о выплате страховки принимается почтовым оператором. Наша компания не страхует посылки для данного вида отправления и не принимает решения о выплате либо не выплате компенсаций.

Universal EMS packages are delivered by courier to your home at no extra charge.

Yes, all packages sent by this service support tracking on our website.

No, a detailed parcel calculation can be done on the shipping rates page.

«DHL Express» is the delivery of parcels Worldwide in partnership with worldwide famous courier service DHL. It has a very short duration delivery (from 2 days), unlimited parcel box size, simple and handy declaration.

- very short delivery time starting from 2 days
- parcels fly by special direct flights of DHL company
- delivery of the parcel is carried out by couriers of the company
- payment of customs duty, if applicable, online or to the courier upon receipt of the parcel
- maximum parcel weight is 68 kg
- there is no limit on the size of the parcel package
- volumetric weight is automatically calculated based on the weight and dimensions of the package

No, you don't need to do anything. Just fill out a simple declaration: indicate what kind of goods are in the parcel, and how much they cost.

The customs limit depends on the country of delivery. Check the customs limits of your Country on the websites of the tax service.

For the «DHL Express» tariff, the average delivery time for parcels is 2-10 days.

Эти посылки отправляются из США два раза в неделю: во вторник и пятницу.

For the «DHL Express» tariff:
The weight limit is 68 kilograms. There are no size limits.

Yes, insurance will cover the total loss of the package.

Shipment insurance is NOT mandatory.

The current cost of insurance for your tariff and your type of shipment can be viewed in our Shipping cost calculator .

Items that are not subject to insurance or have restrictions on insurance:

• antique items
• Items from eBay (insurance against loss only)
• Fine gold or silver jewelry
• Watches
• Candles
• Monitors, monoblocks and televisions
• Lamps
• Ceramic products
• Diamonds and other precious stones
• Glass containers and glassware (insurance only against loss)
• Suitcases of all kinds, including special packing cases for transporting musical instruments, are excluded from damage insurance.
• Musical instruments
• Audio speakers
• Stamps
• Food
• Collectibles
• Fragile beauty products (including shadows, powders, and so on)

Risky items such as glass, fragile plastic, ceramics or porcelain, candles, lamps, monitors, etc. can be damaged in international shipping and are not insured against damage, but only against total loss. We check the packaging of fragile items, it is also possible to order a sticker "fragile cargo" and additional packaging, but even this does not guarantee the delivery of fragile items in one piece.

Damage insurance is not provided in cases where the goods are damaged due to poor quality, unreliable or inadequate packaging by the seller. For example: glass goods in a postal package; liquid cosmetics without additives packaging and protection against leakage with shipment in a bag; fragile goods sent by the seller in a package or postal envelope; sending goods in a box that does not correspond to the size of the goods (the goods move freely in the box, as a result of which the goods were damaged); the absence of intermediate materials in the box that protect the goods from free movement in the box. In the event that the goods are sent by the seller in unreliable packaging, the parcel is insured only against loss.

Insurance for goods sent after splitting the incoming parcel without the "Package of the parcel in the shipping package" service provides only cases of complete loss. Such shipments are not insured against damage or theft of attachments.

The insurance does not cover damage to factory or other product packaging, including blister packs of toys, cosmetics, and so on.

If you want to make a claim and get a refund, you need to contact the support service from your account (write a ticket) no earlier than 30 days after the package has been shipped. Your claim will be processed within 30-60 days.

Please note that Prostobox is not the one who insures these types of shipments. Therefore, we do not make decisions on payment, but the courier company does.

The following are prohibited for shipment:

- Batteries and accumulators (separate from the devices for which they are intended)
- Flammable materials and objects (fuel, lighters, nail polish, oils)
- Any military or non-military goods, including equipment, components, ammunition, thermal imagers
- Explosive substances
- Any knives (even penknives), swords, axes, as well as bows, crossbows, clubs
- Equipment for paintball
- Plants and seeds, fertilizers
- Vitamins, dietary supplements, medicines
- Animals, any products for animals (including feed)
- Perishable goods, food
- Alcohol
- Money, documents, bonds, checks
- Bank cards, lottery tickets
- Equipment for video surveillance
- Cartridges for printers.

If you have any questions, before processing the package (and even better - even before purchasing goods) consult with our operators. It's free. To do this, contact the support service in your personal account.

For the «DHL Express» tariff - the parcels will be delivered by courier to your home.

Yes, all shipments sent with Prostobox support parcel tracking. The tracking number will be provided to you as soon as the parcel is sent from the warehouse. Shipments can be tracked on both the DHL and Prostobox websites. DHL

«FedEx Economy» is the delivery of parcels Worldwide in partnership with A world famous courier service FedEx. It has a short shipping duration starting from 3 days and an easy to fill out declaration.

- one of the shortest delivery durations from only 3 days
- parcels fly by special direct flights of the FedEx company
- delivery of the parcel is carried out by couriers of the company
- payment of customs duty, if applicable, can be done online
- maximum parcel weight is 68 kg
- the sum of the length and girth is less than 330 cm, the length is less than 274 cm
- volumetric weight is automatically calculated based on the weight and dimensions of the package

No, you don't need to do anything. Just fill out a simple declaration: indicate what kind of goods are in the parcel, and how much they cost.

The customs limit depends on the country of delivery. Check the customs limits of your Country on the websites of the tax service.

For the «DHL Express» tariff, the average delivery time for parcels is 2-10 days.

Эти посылки отправляются из США два раза в неделю: во вторник и пятницу.

For the «FedEx Economy» tariff:
The weight limit is 68 kilograms. There are no size limits.

Yes, insurance will cover the total loss of the package.

Shipment insurance is NOT mandatory.

The current cost of insurance for your tariff and your type of shipment can be viewed in our Shipping cost calculator .

Items that are not subject to insurance or have restrictions on insurance:

• antique items
• Items from eBay (insurance against loss only)
• Fine gold or silver jewelry
• Watches
• Candles
• Monitors, monoblocks and televisions
• Lamps
• Ceramic products
• Diamonds and other precious stones
• Glass containers and glassware (insurance only against loss)
• Suitcases of all kinds, including special packing cases for transporting musical instruments, are excluded from damage insurance.
• Musical instruments
• Виниловые пластинки (исключается страховка от повреждений как упаковок, так и самих пластинок)
• Audio speakers
• Stamps
• Food
• Collectibles
• Fragile beauty products (including shadows, powders, and so on)

Risky items such as glass, fragile plastic, ceramics or porcelain, candles, lamps, monitors, etc. can be damaged in international shipping and are not insured against damage, but only against total loss. We check the packaging of fragile items, it is also possible to order a sticker "fragile cargo" and additional packaging, but even this does not guarantee the delivery of fragile items in one piece.

Damage insurance is not provided in cases where the goods are damaged due to poor quality, unreliable or inadequate packaging by the seller. For example: glass goods in a postal package; liquid cosmetics without additives packaging and protection against leakage with shipment in a bag; fragile goods sent by the seller in a package or postal envelope; sending goods in a box that does not correspond to the size of the goods (the goods move freely in the box, as a result of which the goods were damaged); the absence of intermediate materials in the box that protect the goods from free movement in the box. In the event that the goods are sent by the seller in unreliable packaging, the parcel is insured only against loss.

Insurance for goods sent after splitting the incoming parcel without the "Package of the parcel in the shipping package" service provides only cases of complete loss. Such shipments are not insured against damage or theft of attachments.

The insurance does not cover damage to factory or other product packaging, including blister packs of toys, cosmetics, and so on.

If you want to make a claim and get a refund, you need to contact the support service from your account (write a ticket) no earlier than 30 days after the package has been shipped. Your claim will be processed within 30-60 days.

Please note that Prostobox is not the one who insures these types of shipments. Therefore, we do not make decisions on payment, but the courier company does.

The following are prohibited for shipment:

- Batteries and accumulators (separate from the devices for which they are intended)
- Flammable materials and objects (fuel, lighters, nail polish, oils)
- Any military or non-military goods, including equipment, components, ammunition, thermal imagers
- Explosive substances
- Any knives (even penknives), swords, axes, as well as bows, crossbows, clubs
- Equipment for paintball
- Plants and seeds, fertilizers
- Vitamins, dietary supplements, medicines
- Animals, any products for animals (including feed)
- Perishable goods, food
- Alcohol
- Money, documents, bonds, checks
- Bank cards, lottery tickets
- Equipment for video surveillance
- Cartridges for printers.

If you have any questions, before processing the package (and even better - even before purchasing goods) consult with our operators. It's free. To do this, contact the support service in your personal account.

For the «FedEx Economy» tariff - the parcels will be delivered by courier to your home.

Yes, all shipments sent with Prostobox support parcel tracking. The tracking number will be provided to you as soon as the parcel is sent from the warehouse. Shipments can be tracked on both the DHL and Prostobox websites. FedEx

The "Aramex" tariff is the delivery of parcels to the Middle East in the UAE and Saudi Arabia.

- one of the most inexpensive ways to deliver parcels to Arab countries.
- delivery of the parcel is carried out by couriers of the company
- payment of customs duty, if applicable, can be done online
- maximum parcel weight is 20 kg
- the size of the parcel is not limited
- volumetric weight is automatically calculated based on the weight and dimensions of the package

No, you don't need to do anything. Just fill out a simple declaration: indicate what kind of goods are in the parcel, and how much they cost.

The customs limit depends on the country of delivery. Check the customs limits of your Country on the websites of the tax service.

For the "Aramex" tariff, the average delivery time for parcels is 5-17 days.

These packages are shipped from the US every weekday, Monday through Friday.

For the «Aramex" tariff:
The weight limit is 20 kilograms. There are no size limits.

Yes, insurance will cover the total loss of the package.

Shipment insurance is NOT mandatory.

The current cost of insurance for your tariff and your type of shipment can be viewed in our Shipping cost calculator .

Items that are not subject to insurance or have restrictions on insurance:

• antique items
• Items from eBay (insurance against loss only)
• Fine gold or silver jewelry
• Watches
• Candles
• Monitors, monoblocks and televisions
• Lamps
• Ceramic products
• Diamonds and other precious stones
• Glass containers and glassware (insurance only against loss)
• Suitcases of all kinds, including special packing cases for transporting musical instruments, are excluded from damage insurance.
• Musical instruments
• Виниловые пластинки (исключается страховка от повреждений как упаковок, так и самих пластинок)
• Audio speakers
• Stamps
• Food
• Collectibles
• Fragile beauty products (including shadows, powders, and so on)

Risky items such as glass, fragile plastic, ceramics or porcelain, candles, lamps, monitors, etc. can be damaged in international shipping and are not insured against damage, but only against total loss. We check the packaging of fragile items, it is also possible to order a sticker "fragile cargo" and additional packaging, but even this does not guarantee the delivery of fragile items in one piece.

Damage insurance is not provided in cases where the goods are damaged due to poor quality, unreliable or inadequate packaging by the seller. For example: glass goods in a postal package; liquid cosmetics without additives packaging and protection against leakage with shipment in a bag; fragile goods sent by the seller in a package or postal envelope; sending goods in a box that does not correspond to the size of the goods (the goods move freely in the box, as a result of which the goods were damaged); the absence of intermediate materials in the box that protect the goods from free movement in the box. In the event that the goods are sent by the seller in unreliable packaging, the parcel is insured only against loss.

Insurance for goods sent after splitting the incoming parcel without the "Package of the parcel in the shipping package" service provides only cases of complete loss. Such shipments are not insured against damage or theft of attachments.

The insurance does not cover damage to factory or other product packaging, including blister packs of toys, cosmetics, and so on.

If you want to make a claim and get a refund, you need to contact the support service from your personal account (write a ticket) no earlier than 30 days after the package has been shipped. Claims will be considered within 30-60 days.

Please note that Prostobox is not the one who insures these types of shipments. Therefore, we do not make decisions on payment, but the courier company does.

The following are prohibited for shipment:

- Batteries and accumulators (separate from the devices for which they are intended)
- Flammable materials and objects (fuel, lighters, nail polish, oils)
- Any military or non-military goods, including equipment, components, ammunition, thermal imagers
- Explosive substances
- Any knives (even penknives), swords, axes, as well as bows, crossbows, clubs
- Equipment for paintball
- Plants and seeds, fertilizers
- Vitamins, dietary supplements, medicines
- Animals, any products for animals (including feed)
- Perishable goods, food
- Alcohol
- Money, documents, bonds, checks
- Bank cards, lottery tickets
- Equipment for video surveillance
- Cartridges for printers.

If you have any questions, before processing the package (and even better - even before purchasing goods) consult with our operators. It's free. To do this, contact the support service in your personal account.

For the «FedEx Economy» tariff - the parcels will be delivered by courier to your home.

Yes, all shipments sent with Prostobox support parcel tracking. The tracking number will be provided to you as soon as the parcel is sent from the warehouse. Shipments can be tracked on both the DHL and Prostobox websites. Aramex

The «Globalpost" tariff is the delivery of parcels Worldwide in partnership with world renowned USPS. It has a short delivery time from 3 days and an easy to fill out declaration.

- one of the quickest and inexpensive types of delivery worldwide
- delivery of the parcel is carried out to the nearest post office
- the parcel is delivered within 25-30 days
- payment of customs duty, if applicable, is made via the post
- maximum parcel weight is 30 kg
- length no more than 103 cm, the sum of length and girth no more than 194 cm
- no volumetric weight

No, you don't need to do anything. Just fill out a simple declaration: indicate what kind of goods are in the parcel, and how much they cost.

The customs limit depends on the country of delivery. Check the customs limits of your Country on the websites of the tax service.

For the "Globalpost" tariff, the average delivery time for parcels is 25-30 days.

Эти посылки отправляются из США два раза в неделю: по вторникам и четвергам.

For the «Globalpost" tariff:
Weight limit - 30 kilograms. Size limits - length no more than 103 cm, the sum of length and girth is not more than 194 cm

Yes, insurance will cover the total loss of the package.

Shipment insurance is NOT mandatory.

The current cost of insurance for your tariff and your type of shipment can be viewed in our Shipping cost calculator .

Items that are not subject to insurance or have restrictions on insurance:

• antique items
• Items from eBay (insurance against loss only)
• Fine gold or silver jewelry
• Watches
• Candles
• Monitors, monoblocks and televisions
• Lamps
• Ceramic products
• Diamonds and other precious stones
• Glass containers and glassware (insurance only against loss)
• Suitcases of all kinds, including special packing cases for transporting musical instruments, are excluded from damage insurance.
• Musical instruments
• Виниловые пластинки (исключается страховка от повреждений как упаковок, так и самих пластинок)
• Audio speakers
• Stamps
• Food
• Collectibles
• Fragile beauty products (including shadows, powders, and so on)

Risky items such as glass, fragile plastic, ceramics or porcelain, candles, lamps, monitors, etc. can be damaged in international shipping and are not insured against damage, but only against total loss. We check the packaging of fragile items, it is also possible to order a sticker "fragile cargo" and additional packaging, but even this does not guarantee the delivery of fragile items in one piece.

Damage insurance is not provided in cases where the goods are damaged due to poor quality, unreliable or inadequate packaging by the seller. For example: glass goods in a postal package; liquid cosmetics without additives packaging and protection against leakage with shipment in a bag; fragile goods sent by the seller in a package or postal envelope; sending goods in a box that does not correspond to the size of the goods (the goods move freely in the box, as a result of which the goods were damaged); the absence of intermediate materials in the box that protect the goods from free movement in the box. In the event that the goods are sent by the seller in unreliable packaging, the parcel is insured only against loss.

Insurance for goods sent after splitting the incoming parcel without the "Package of the parcel in the shipping package" service provides only cases of complete loss. Such shipments are not insured against damage or theft of attachments.

The insurance does not cover damage to factory or other product packaging, including blister packs of toys, cosmetics, and so on.

If you want to make a claim and get a refund, you need to contact the support service from your personal account (write a ticket) no earlier than 30 days after the package has been shipped. Claims will be considered within 30-60 days.

Please note that Prostobox is not the one who insures these types of shipments. Therefore, we do not make decisions on payment, but the courier company does.

The following are prohibited for shipment:

- Batteries and accumulators (separate from the devices for which they are intended)
- Flammable materials and objects (fuel, lighters, nail polish, oils)
- Any military or non-military goods, including equipment, components, ammunition, thermal imagers
- Explosive substances
- Any knives (even penknives), swords, axes, as well as bows, crossbows, clubs
- Equipment for paintball
- Plants and seeds, fertilizers
- Vitamins, dietary supplements, medicines
- Animals, any products for animals (including feed)
- Perishable goods, food
- Alcohol
- Money, documents, bonds, checks
- Bank cards, lottery tickets
- Equipment for video surveillance
- Cartridges for printers.

If you have any questions, before processing the package (and even better - even before purchasing goods) consult with our operators. It's free. To do this, contact the support service in your personal account.

"For the «Globalpost" tariff - parcels will be delivered to the nearest address of the state post office.

Yes, all shipments sent with Prostobox support parcel tracking. The tracking number will be provided to you as soon as the parcel is sent from the warehouse. Shipments can be tracked on both the DHL and Prostobox websites. USPS

Our warehouse is located in a 100% tax-free state of Delaware.

No. Our warehouse is located in the completely tax-free state of Delaware. No taxes will be charged.

You can find your address in your personal account. One of the important parts of your address is the suite number or STE. It helps us identify your package. It is important to specify it correctly when placing an order in stores.

Yes, we combine parcels in the following tariffs: _name of new suitable tariffs_

Yes, but this is a paid service and has a number of limitations. We can divide the package into numerical parts (into 2/3/5 parts, 2/3/5 items each, and so on), but without dividing the goods by article, size, price, or color. Please note that this division service is only available for the ______ tariff. The request for division is submitted through the gear icon next to the incoming package or when adding trackers to the expected packages.

In the event that the division service was ordered, sending is possible only with the ______ tariff. To ensure the safety of the goods in transit, we recommend ordering additional shipping packaging for goods. The ordering of this service is carried out before the parcel is sent for assembly (i.e. after the division service is completed) by clicking on the gear icon next to the parcel and selecting the option, "Add additional shipping package".

This service is available only for parcels that are entered into the client's personal account after the division service.

For all other parcels, the option of additional packaging is not available.

In order to know what is inside a parcel received at the warehouse, check the tracking number of the received parcel with the tracking number in the account of the store that sent this parcel. Look for an email from the store to see which store sent the order and what exactly was in the package.

You can also order a ""What's in the package"" photo. To identify the composition of the parcel, you can apply for the service of parcel contents. It is applied by clicking on the camera icon next to the parcel or when the parcel is registered in the expected parcels. Photo requests are processed within 24-48 hours.

Parcels that have arrived at the Prostobox warehouse can be stored in the warehouse free of charge for 45 days. Parcels awaiting payment can be stored free of charge in the warehouse for 7 days. Further storage is paid at the rate of one US dollar for each day of additional storage. The maximum storage time at the warehouse for an incoming parcel is 90 days; for a ready-to-be-shipped parcel, 15 days. If the storage of parcels are not paid after these periods, the parcels may be disposed of.

The maximum storage time at the warehouse for an incoming parcel is 90 days, for a ready-to-be-shipped parcel - 15 days. If the storage of parcels is not paid, after these periods the parcels may be disposed of.

When you make a purchase at a store, you need to register the expected package in your personal account, indicating its tracking number.

If you want to use the ______ tariff, you need to insert the parcel's tracking number before the parcel arrives at the warehouse. And it is important to immediately fill out the declaration and other relevant information necessary for the preliminary registration of the parcel.

If you are going to use the ____ tariff, it is not necessary to register a tracking number before the parcel arrives at the warehouse; however, it is desirable. At the same time, you can order a photo or other additional services.

Registration of a tracking number is necessary, as this will allow you to automatically enter the parcel into your personal account and can reduce the registration waiting time up to 24 hours.

If you have not entered your package as expected, we can still determine its ownership. However, if there is no STE number, the package will fall into the unidentified category.

If a store has sent your order in different parcels, then you must enter each parcel that is expected separately. Upon arrival at the warehouse, each parcel will also be registered and sent independently.

Upon receipt at the warehouse, each parcel will be registered and can be sent individually.

A received parcel is usually displayed in your personal account within 24-48 hours after it arrives at the warehouse. If you know that your package has already been delivered to our warehouse, but it has not been added to your account within 24-48 hours, please contact our Customer Support Service.

After we receive your parcel at the warehouse and register it, you will receive a confirmation email. Information will also be updated in your personal account on Prostobox.

The US Postal Service does not check the weight of packages when it is shipped.

Most of the purchases that come to our warehouse do not correspond to the weight declared by the store in either direction.

We always weigh all parcels after they arrive at the warehouse.

We can only be responsible for the weight of the package registered at our warehouse.

If you notice a significant difference in weight upon receipt of your parcel, order a photo of the contents of the parcel. This photo can be ordered from your personal account. Photos will be taken within 24-48 hours.

You should pay for shipping soon after your package has been received and weighed. This can be done in your personal account in the "To be sent" tab in the Parcels section.

If you do not pay for the delivery within 15 days from the date of the invoice, the parcel may be disposed of.

After sending the parcel for assembly, additional goods cannot be removed from the parcel.

Yes, but you need to specify information about the recipient; that is, the person who will receive the package, his passport information, TIN, full name, etc.

When a parcel is sent to your address, on the main page of your personal account, next to the tracking of the parcel, there will be a link to check the status. Click on it to track your package.

If your parcel is not tracked or the tracking status has not been updated for more than 10 business days, you can contact our support team to send a request to the direct parcel carrier in order to clarify the information on the delivery of the parcel.

• At the pickup point - up to 14 days.
• Shelf life in parcel lockers 5 Post - 7 days.
• 3 days at PickPoint.

Extension:

• In 5Post, you can extend the storage period by a maximum of 2 days
• At PickPoint - a maximum of 3 days.

Please note that the extension of the storage period is a paid service.

After a parcel arrives at the pick-up point or post office, it is important to receive it in accordance with these instructions. It will help protect your rights in case of damage to the contents of the package or lack of attachments.

Upon receipt of the parcel at the pick-up point:

1. Upon receipt of your parcel, it must be carefully examined from all sides
2. If you find a wrinkle in the outer packaging, reglued wrapping tape, unclear tears, or you suspect that the package has been opened and reglued, you must report mail tampering;
3. After receiving the Commercial Act, you must notify the Pickup point employee that you want to open the package and inspect the contents. In this case, the Pickup point employee must draw up a Inspection report, which must indicate his position and full name. The name, cost, quantity of what is damaged or missing should also be indicated. The act must be certified by the signature of the Pickup point employee;
4. If there are no jams, no signs of opening, but you suspect that the weight is less than the specified one, reweigh the parcel (if possible) and notify the pick-up point employee that you want to open and check the contents, and if this fact is found, the pick-up point employee must draw up inspection act, in which he must indicate that the act was drawn up at the request of the client, that the box was not externally damaged, but when inspecting the contents of some goods, it was not available;
5. After compiling all the documents, you need to inform us about the problem and send the completed:
   • Commercial act (if there was a fact of external damage)
   • Inspection act
   • Photo of the parcel or the place of damage

Upon receipt of a parcel in a post office:

1. Upon receipt of the parcel, it must be carefully examined from all sides. Each postamat is equipped with video cameras, but it is highly desirable to have a phone (or other recording device) with you. So you can fix the opening of the parcel;
2. If you find a wrinkle in the outer packaging, re-glued wrapping tape, unclear tears, you have a suspicion that the parcel was opened and re-glued, you must immediately open the parcel on the spot with video recording of both the presence of damage to the outer packaging and the composition of the parcel;
3. If there are no jams, no signs of opening, but you have a suspicion that the weight is less than that indicated by us, we also recommend that you check the contents of the parcel by filming the unpacking on video (immediately near the parcel terminal);
4. Even if there are no external defects in the packaging of the parcel, we recommend opening the parcel with video recording. This is extremely important to do immediately upon receipt, immediately after the parcel is removed from the box;
5. In case of a problem, please contact support service by uploading all photo/video materials to submit a claim to the carrier and initiate an investigation into the insured event.

• specify the recipient's passport data
• indicate the TIN number
• fill out a declaration for EVERY product in the parcel: be sure to indicate links to each product, product SKUs (ASIN, SKU, and so on. If you cannot find the SKU, you can duplicate the link to the product in the SKU field, product names in _language_ and English and their cost, as well as brand
• optionally choose additional services, put cola, sweets or other additional goods in the package.
• replenish the balance in your account and pay for shipping.

No. Delivery is possible to the pickup point or a postamat.

Boxberry pickup points can be found on our website at this link.

You can replenish the Prostobox balance in your personal account https://prostobox.com/new-user-room/balance/. Prostobox does not charge a commission for topping up the balance from $10

No. The main rule when replenishing the balance is that the owner of the personal account must replenish the balance. If we have the slightest suspicion that third parties are paying for our services, we may ask you for passport details and payment verification. If the fraud is confirmed, your account is immediately blocked and the goods are returned to the store.

Replenishment of the balance at Prostobox always occurs without commission when replenishing from $10

На Простобоксе доступно пополнение баланса через Qiwi и российскими картами, а также через PayPal и картами Visa или Mastercard, выпущенными за пределами РФ.

Yes, you can request a balance withdrawal here. We carry out the withdrawal of funds within three working days from the date of receipt of the application.

Withdrawal from the balance is carried out by processing a refund of the initial payment. If you need to withdraw funds from the balance, which exceed the amount of replenishment through the card, or if the deadline for registration of the initial payment refund has passed - the withdrawal is possible to the PayPal account. To make a withdrawal to PayPal, you need to specify details of your PayPal account.
Note that when withdrawing funds entered through QIWI, refunds are made minus the commission, which was paid when depositing.
We do not withdraw money by direct transfer to plastic cards or WebMoney and reserve the right to request passport data to avoid cases of fraud.

The declaration is filled in for EVERY product in the parcel: it is necessary to indicate links to each product, article numbers of goods (ASIN, SKU, and so on, product names in _language_ and English and their cost, brand. When filling out the declaration, you must indicate links to EVERY product in the parcel, article numbers all products (ASIN, SKU, etc.), product names in _language_ and English

If you can't find ASIN, SKU - insert the link to the product into this window again.

If you bought a product at a discount, it is better to give a link to a receipt from the store or a screenshot of the order from the store instead of a link to the product so that the name of the product, quantity and its cost are visible. In order to specify a link to a screenshot of the order in the product link field, you must first upload it to any file hosting service for free viewing, or use a program like Joxi, which can be downloaded and installed on your computer.

When specifying several units of the same product of the same article, the total cost is indicated, not per unit.

If the parcel contains gifts from the store that are not indicated in the product description, they must be declared on a separate line, indicating a symbolic value of $1.1. In the product link field, you need to specify a link to a screenshot of the order.

The declaration cannot underestimate or overestimate the value. Specify strictly the real price of goods.

We can make changes to the declaration of the collected parcel only in exceptional cases. This is a paid service. Contact the support service before paying for the shipment of the parcel.

No. Deliberately understating the value of goods in the declaration leads to a fine of $50. If such a parcel is nevertheless sent by us, the recipient will be fined by the controlling authorities, and the parcel may be confiscated.

No. It is mandatory to fill out a declaration for each item in the parcel. If a store adds gifts to your order, they must also be indicated in the declaration.

No. We fill in the declaration for additional goods that you can put in the parcel during its formation. The cost of candies, Coca-Cola and other goods is added to the cost of goods in the parcel.

Yes, but only if the value of the goods in the parcel exceeds the customs limits of the receiving country.

Customs duty is paid online. The invoice is issued by the customs broker after the parcel arrives at the customs of _country_. A check will be sent to the recipient's email with the data for payment of the customs duty.

We do not accept parcels that require payment by the recipient (that is, us). We do not allow sending business letters, documents, bank and other payment cards to our address.

You can send clothes, shoes, electronics, toys. You cannot send purchases that can be regarded as commercial cargo (if there are many identical goods in the package), jewelry, furs and commercial electronics. You can not send military goods (neither guns, nor military shoes), you can not send alcohol-containing products (including perfumes, nail polishes) and aerosols.

Do not ship batteries or rechargeable batteries (separate from the main unit). No more than two devices (screwdrivers, drills, etc.) with two lithium batteries included with each of them are allowed in one parcel. Please note that sending the “device + 2 batteries” packs is possible only with factory kits. All items prohibited from international shipment are banned.

Some goods will require approval from customs brokers, which may increase delivery times.

When buying beauty boxes with a random composition that is not disclosed by the store (for example, from Ipsy) for declaration and delivery through private logistics, you must first order a photo of the package's attachments before placing the package for shipment. After receiving the photo in the declaration, you must specify the full list of goods, for example:

• Description in English "glam bag (lipstick, eye brush, mascara, eye liner, brow liner, shadow pallet);
• Description in _language_: "beauty bag (lipstick, brush, mascara, eyeliner, eyebrow liner, eyeshadow palette).

Please note that the tariff For economical in this case will not be available for delivery.

Items that are not shippable can be sent back to the store if the terms of purchase imply this. Sending is carried out at the expense of the Client. A $10 refund plus US shipping if there is no prepaid label.

Send us a link and we will coordinate the delivery of the goods with the broker. The link can be sent to our social networks or in a message to the support service.

We can return the purchased item back to the store for a fee. Refunds can be made in your account. $10 refund plus US shipping if there is no prepaid label.

In the case of a return within the United States, we are not responsible for the delivery of the package to the address indicated by the sender, including tracking the package using the tracking number.

Yes. All parcels are insured for the amount of the declaration. Insurance is mandatory. Parcels from individuals, including those from the eBay auction, are insured only against total loss. To insure such a parcel against theft or damage, you must additionally order a photo of the contents of the parcel in the warehouse. In the event that the seller did not provide the goods with high-quality packaging, and the goods were damaged in transit, insurance compensation is not made by the carrier.

"Yes. The insurance covers both cases of non-delivery of the package (complete loss) and theft of attachments.
Parcels from individuals, including those from the eBay auction, are insured only against total loss. To insure the parcel against theft or damage, you must additionally order a photo of the contents of the parcel in the warehouse. Damage insurance is provided only if there is a high-quality and proper packaging of the goods from the seller.

"The cost of insurance depends on the value of the goods according to the declaration. Insurance is not mandatory.
The cost of insurance against loss, non-delivery of the package, or theft of parcel contents depends on the value of the goods in the package.
up to $100 – $3, up to $500 – $5, up to $1000 – $7.5, from $1000 – $15
The shipping cost insurance is $3 for every $100 of shipping cost.

Parcels from individuals, including those from the eBay auction, are insured only against total loss. To insure such a parcel against theft or damage, you must additionally order a photo of the contents of the parcel in the warehouse."

Items that are not subject to insurance or have restrictions on insurance:

• antique items
• Items from eBay (insurance against loss only)
• Fine gold or silver jewelry
• Watches
• Candles
• Monitors, monoblocks and televisions
• Lamps
• Ceramic products
• Diamonds and other precious stones
• Glass containers and glassware (insurance only against loss)
• Suitcases of all kinds, including special packing cases for transporting musical instruments, are excluded from damage insurance.
• Musical instruments
• Виниловые пластинки (исключается страховка от повреждений как упаковок, так и самих пластинок)
• Audio speakers
• Stamps
• Food
• Collectibles
• Fragile beauty products (including shadows, powders, and so on)

Risky items such as glass, fragile plastic, ceramics or porcelain, candles, lamps, monitors, etc. can be damaged in international shipping and are not insured against damage, but only against total loss. We check the packaging of fragile items, it is also possible to order a sticker "fragile cargo" and additional packaging, but even this does not guarantee the delivery of fragile items in one piece.

Damage insurance is not provided in cases where the goods are damaged due to poor quality, unreliable or inadequate packaging by the seller. For example: glass goods in a postal package; liquid cosmetics without additives packaging and protection against leakage with shipment in a bag; fragile goods sent by the seller in a package or postal envelope; sending goods in a box that does not correspond to the size of the goods (the goods move freely in the box, as a result of which the goods were damaged); the absence of intermediate materials in the box that protect the goods from free movement in the box. In the event that the goods are sent by the seller in unreliable packaging, the parcel is insured only against loss.

Insurance for goods sent after splitting the incoming parcel without the "Package of the parcel in the shipping package" service provides only cases of complete loss. Such shipments are not insured against damage or theft of attachments.

The insurance does not cover damage to factory or other product packaging, including blister packs of toys, cosmetics, and so on.

"If you wish to make a claim on the parcel, you should apply through tickets no earlier than 30 days after the parcel was sent. The terms for considering claims are at least 30 and no more than 60 days.
The decision to pay out insurance is made by the postal operator. Our company does not make decisions on the payment or non-payment of compensation."

Billing address - is an address to which you are billed after making a purchase. Be sure to indicate your real country_ address if you pay for purchases with a _country_ bank card.

Affiliate program is an opportunity to attract your friends or visitors to your site, blog or public and receive $2 from each package sent by the client.

You can find all necessary materials in special section.

Your stats are available on this page.

Just Let us know and we will definitely come up with something!

Yes, the minimum withdrawal amount is $50. There is no minimum amount required to pay for shipping.

Withdrawal of money is carried out within 2 working days at your request. We can withdraw money to PayPal, and you can always use this money to pay for our services, orders and outgoing packages.

You will receive $3 from each parcel sent within one year. The start of the countdown is the date of the first parcel sent by your referral.

If you are not registered yet, you need to go through a simple registration on our website to start earning.

Yes, at the moment we will reject all affiliate accruals and bonuses if the client invites himself or relatives living with him at the same address. We also reserve the right to change the affiliate program at our discretion at any time.