If you have no desire to delve into the intricacies of shopping in the USA or no opportunity to buy on your own
The «Shopping assistance» service allows you to purchase goods in American stores with the help of our operators (in-house buyers). It is convenient if the store does not accept foreign bank cards or you are unable to pay for the order yourself. If, however, you prefer to shop directly, you can use the «Virtual address» service.
The cost of the «Shopping Assistance» service is indicated in the «Services» section on our website. It is calculated depending on the order amount and the specifics of the store.
The cost of the service includes the work of our operators (staff buyers). They purchase items via your links, receive them at our warehouse in the USA, and register them in your personal account.
Additionally, you pay for shipping the parcel to your country in accordance with the tariffs of the selected service.
If you want to combine in one package goods purchased through the «Помощь с покупками» service and packages from the virtual address, we can send them in one package.
eBay auction purchase terms. A commission is charged when purchasing lots:
10% of the lot value, but not less than $10;
additional payment of $2 for participating in the auction or using the Make Offer option (this payment is non-refundable).
If the auction is canceled or the Make Offer proposal is not accepted, the purchase commission is refunded, except for $2.
If the item is sold at auction, specify in the «Price» field the maximum amount you are willing to pay.
We will gradually increase the bid through a robot-sniper. For example, if the current price $50, and you are willing to pay a maximum of $100, specify $100. If we manage to win the lot for a smaller amount, the remainder will be returned to your balance.
If there are multiple stores in the order, the commission is charged separately for each store.
If you want to place an order, simply follow a few steps.
1. Register on the site.
2. Add links to the products you want to purchase.
3. Specify the color, size or other parameters, if any.
4. Pay for the order.
After that, our operators (in-house buyers) will purchase the goods.
If you want to order an item with a custom design (custom), we can place such an order.
In the form, provide a link to the already assembled product variant and manually select the parameters (color, size, etc.) if they are available.
We recommend attaching a screenshot of the final order page in the comments. This will help us verify the correctness of the order placement.
We have stores we don't work with — «Blacklist». It includes stores that:
You can try to place an order in such stores yourself through «Virtual Address», but we cannot guarantee its successful processing.
If you place an order, its processing begins only after full payment.
Our warehouse is located in the tax-free state of Delaware, so no tax is charged on purchases.
If you want to find out the shipping cost to the warehouse, add the item to the store cart and start checkout. At the payment stage, enter our ZIP code, state, and city from your personal account. The store will show the shipping cost.
If the cost is unknown, top up your balance only for the item amount and the service fee. If an extra charge for delivery to the warehouse is required during purchase, the amount will be deducted from the balance and must be paid before the parcel is shipped.
If you want to pay for the order, top up your balance in a convenient way, then pay for the order itself. After payment, the application will automatically proceed to processing.
If you want to know how quickly orders are purchased, this usually happens within a few hours after payment. Orders are purchased around the clock.
If the order is processed by American operators (staff buyers), the purchase occurs from 17:00 Moscow time.
If you want to speed up the purchase of your order, select the «Buy as soon as possible» option when placing the order.
Service cost: 15% of the order amount, but not less than $15.
Promo codes do not apply to this service.
Orders placed at night (from 22:00 to 08:00 Moscow time) may be processed with a slight delay, but will be purchased in the morning on a priority basis.
If the item status in the order has changed to «Out of stock», you can:
We do not wait for your decision on replacement and purchase all available items immediately.
After payment, the order goes into processing. On average, items arrive at our warehouse in 4-7 business days; the timeframe depends on the store.
In the personal account, you can track the order status:
Delivery times from the store to the warehouse may vary.
We do not provide tracking at the stage of delivery of goods to our warehouse.
If more than 10 days have passed and the order still hasn't arrived at the warehouse, create a ticket. We will contact the store and check the delivery status.
If all goods have arrived at the warehouse, go to the «Package Formation» section and select a convenient delivery method.
We do not check items upon arrival at the warehouse:
Items are registered based on the store's data.
If you need to verify the contents, you can order a photo or video of the parcel before shipping.
The service is paid separately (the «Services» section in your personal account).
Returns and exchanges are not provided.
However, if based on the ordered photos upon arrival of the goods at the warehouse it will be visible that there is a defect or non-compliance with the order, we will definitely help resolve the issue.
Payment methods:
Carriers:
