Service agreement
Modified: January 21, 2020
Prostobox.com or Prostobox (Trademark LLC Pochtoy.com), a resident of the United States of America (hereinafter "Contractor") and a legally capable adult individual (hereinafter "Client") enter into the following agreement:
1. General provisions
1.1. The Contractor provides intermediary services related to international delivery of goods purchased by the Client independently from online stores and auctions in the USA (hereinafter - the "Services") in accordance with the terms of the Agreement.
1.2. The Contractor reserves the right to make any changes in the text of this Agreement. The Client, in turn, undertakes to regularly monitor changes in the terms of the Agreement at this address: https://prostobox.com/agreement/
1.3. The Client confirms his consent with the text of the Agreement when registering on the Contractor's website.
1.4. The Client undertakes to pay in time and in full for the services provided by the Contractor, according to the current tariffs specified at the link: https://prostobox.com/services/
1.5. The Client must carefully read and accept all the terms and conditions of service provision by the Contractor. Terms and conditions of services are published on the https://prostobox.com/faq/ website page.
1.6. The Client is obliged to carefully read the list of goods prohibited for shipment through the Contractor's service https://prostobox.com/forbidden-items
1.2. The Contractor reserves the right to make any changes in the text of this Agreement. The Client, in turn, undertakes to regularly monitor changes in the terms of the Agreement at this address: https://prostobox.com/agreement/
1.3. The Client confirms his consent with the text of the Agreement when registering on the Contractor's website.
1.4. The Client undertakes to pay in time and in full for the services provided by the Contractor, according to the current tariffs specified at the link: https://prostobox.com/services/
1.5. The Client must carefully read and accept all the terms and conditions of service provision by the Contractor. Terms and conditions of services are published on the https://prostobox.com/faq/ website page.
1.6. The Client is obliged to carefully read the list of goods prohibited for shipment through the Contractor's service https://prostobox.com/forbidden-items
2. Procedure for providing services
2.1. All goods purchased by the Client and sent to the Contractor's warehouse address must comply with the delivery terms of postal services and the customs code of the Client's and Contractor's countries. Including (but without limitation) conditions on dimensions, weight, content of goods and declared value of goods.
2.2. When goods arrive at the Contractor's warehouse, the period of free storage of incoming parcels is 45 calendar days from the moment of receipt at the warehouse. Further storage of the parcel is paid ($1 USD for each additional day of storage). If the Client did not pay for the storage for additional 45 days, the Contractor has a right to dispose of the parcel without any certificates and supporting documents. The Contractor may take such action after 90 days from the date of receipt of goods or incoming parcel at the warehouse.
2.3. The storage period for collected but unpaid parcels is 7 days. Then a fee is charged for storage according to the rates of $1 USD for each additional day of storage. If the Client has not paid for the storage for more than 15 days, the Contractor has the right to dispose of the parcel without providing any certificates and supporting documents. The Contractor may take such actions after 15 days from the date of the invoice for the payment of the parcel to the Client.
2.4. The minimum period of acceptance of the parcel by the warehouse - from 24 to 48 hours, the maximum period is not limited by time and depends on the workload of the warehouse, but does not exceed 100 hours.
2.5. It is possible to add additional goods to the parcel, which are presented in the Client's personal account and paid for separately, according to the given tariffs. The declaration of additional goods purchased from the Contractor is automatically added to the Client's declaration. Total cost of goods in the parcel is increased by the cost of enclosed goods. The total weight of the parcel is increased by the weight of the enclosed goods.
2.6. Additional services are provided for special packaging, product inspection or product photos. Prices for additional services are listed on the Shipping rates page.
2.7. Declaration for the parcel is filled out by the Client. Editing the declaration of the parcel being formed for additional services and goods is possible only before the parcel is sent for assembly.
2.8. If the parcel does not meet the maximum allowable parameters of the delivery service chosen by the Client in terms of weight or dimensions, the Contractor has the right to send the goods back to the store at the expense of the Client.
2.9. If the parcel contains goods prohibited for shipping, the Contractor has the right to send the goods back to the store at the expense of the Client.
2.10. The text of this Agreement, tariffs, conditions and terms of processing orders may be changed unilaterally by the Contractor on its initiative.
2.2. When goods arrive at the Contractor's warehouse, the period of free storage of incoming parcels is 45 calendar days from the moment of receipt at the warehouse. Further storage of the parcel is paid ($1 USD for each additional day of storage). If the Client did not pay for the storage for additional 45 days, the Contractor has a right to dispose of the parcel without any certificates and supporting documents. The Contractor may take such action after 90 days from the date of receipt of goods or incoming parcel at the warehouse.
2.3. The storage period for collected but unpaid parcels is 7 days. Then a fee is charged for storage according to the rates of $1 USD for each additional day of storage. If the Client has not paid for the storage for more than 15 days, the Contractor has the right to dispose of the parcel without providing any certificates and supporting documents. The Contractor may take such actions after 15 days from the date of the invoice for the payment of the parcel to the Client.
2.4. The minimum period of acceptance of the parcel by the warehouse - from 24 to 48 hours, the maximum period is not limited by time and depends on the workload of the warehouse, but does not exceed 100 hours.
2.5. It is possible to add additional goods to the parcel, which are presented in the Client's personal account and paid for separately, according to the given tariffs. The declaration of additional goods purchased from the Contractor is automatically added to the Client's declaration. Total cost of goods in the parcel is increased by the cost of enclosed goods. The total weight of the parcel is increased by the weight of the enclosed goods.
2.6. Additional services are provided for special packaging, product inspection or product photos. Prices for additional services are listed on the Shipping rates page.
2.7. Declaration for the parcel is filled out by the Client. Editing the declaration of the parcel being formed for additional services and goods is possible only before the parcel is sent for assembly.
2.8. If the parcel does not meet the maximum allowable parameters of the delivery service chosen by the Client in terms of weight or dimensions, the Contractor has the right to send the goods back to the store at the expense of the Client.
2.9. If the parcel contains goods prohibited for shipping, the Contractor has the right to send the goods back to the store at the expense of the Client.
2.10. The text of this Agreement, tariffs, conditions and terms of processing orders may be changed unilaterally by the Contractor on its initiative.
3. Balance replenishment
3.1. The Client's balance can be replenished by one of the methods listed on this page: https://prostobox.com/new-user-room/balance/
3.2. Client's balance is replenished in U.S. dollars at the rate of the Client's bank or the Client's payment system on the day of the transaction.
3.3. The payment systems charge a commission for balance replenishment. The commission is paid by the Client.
3.2. Client's balance is replenished in U.S. dollars at the rate of the Client's bank or the Client's payment system on the day of the transaction.
3.3. The payment systems charge a commission for balance replenishment. The commission is paid by the Client.
4. Shipping
4.1. Shipping rates from the Contractor's warehouse to the Client's address can be pre-calculated using the shipping cost calculator: https://prostobox.com/prices/. The cost of shipment is made up of the cost of delivery and mandatory insurance. Insurance is necessary so you do not have to worry 100% about the safety of your package being shipped. Calculations in the calculator are for informational purposes only.
4.2. The cost of parcel delivery is paid by the Client after receipt of the ordered goods at the Contractor's warehouse.
The final shipping cost is issued by the Contractor after weighing the parcel, formed by the Client in the Client's personal account. The Client can specify his preferences to the formed parcel, specify the delivery address, choose the shipping tariff and insure the parcel. The Contractor does not accept complaints about the weight of formed parcels.
4.3. Payment for parcel shipment can be deducted from the Client's balance automatically, if the Client has expressed his consent to this action before confirmation of the parcel. In this case, immediately after the Contractor has weighed the formed parcel, the cost of delivery will be written off from the Client's balance (provided that there is sufficient amount on the Client's balance).
4.4. If the Client refuses the automatic payment for shipment, after weighing the parcel by the Contractor the Client will be issued an invoice for payment. After that, the Client must confirm the deduction of the amount from the balance or, if there is insufficient funds on Client's balance, replenish the balance.
4.5. Parcel shipment is paid for according to the invoice for payment by replenishing the balance in the Client's personal account.
4.6. The Contractor's services are considered fully rendered and obligations fulfilled from the moment the Client's parcel is handed over to the postal service.
4.7. The Contractor does not accept claims and is not responsible for the speed of shipment of the parcel by the postal service to the Client. The delivery time specified on the website is approximate.
4.8. The Contractor does not deliver parcels to the Crimea and Sevastopol.
4.9. The Contractor is not engaged in receiving compensation from postal services.
4.10. The Contractor is not responsible for the parcel and its content if the parcel is not cleared through customs, as well as in cases when there are claims to the content of the parcel from controlling authorities, including transport security service. The Contractor cannot guarantee a written confirmation of the incident (acts/protocols, etc.).
4.11. The Contractor is not responsible for the costs associated with the re-export of the parcel, as well as for the terms of return of the re-exported parcel.
4.2. The cost of parcel delivery is paid by the Client after receipt of the ordered goods at the Contractor's warehouse.
The final shipping cost is issued by the Contractor after weighing the parcel, formed by the Client in the Client's personal account. The Client can specify his preferences to the formed parcel, specify the delivery address, choose the shipping tariff and insure the parcel. The Contractor does not accept complaints about the weight of formed parcels.
4.3. Payment for parcel shipment can be deducted from the Client's balance automatically, if the Client has expressed his consent to this action before confirmation of the parcel. In this case, immediately after the Contractor has weighed the formed parcel, the cost of delivery will be written off from the Client's balance (provided that there is sufficient amount on the Client's balance).
4.4. If the Client refuses the automatic payment for shipment, after weighing the parcel by the Contractor the Client will be issued an invoice for payment. After that, the Client must confirm the deduction of the amount from the balance or, if there is insufficient funds on Client's balance, replenish the balance.
4.5. Parcel shipment is paid for according to the invoice for payment by replenishing the balance in the Client's personal account.
4.6. The Contractor's services are considered fully rendered and obligations fulfilled from the moment the Client's parcel is handed over to the postal service.
4.7. The Contractor does not accept claims and is not responsible for the speed of shipment of the parcel by the postal service to the Client. The delivery time specified on the website is approximate.
4.8. The Contractor does not deliver parcels to the Crimea and Sevastopol.
4.9. The Contractor is not engaged in receiving compensation from postal services.
4.10. The Contractor is not responsible for the parcel and its content if the parcel is not cleared through customs, as well as in cases when there are claims to the content of the parcel from controlling authorities, including transport security service. The Contractor cannot guarantee a written confirmation of the incident (acts/protocols, etc.).
4.11. The Contractor is not responsible for the costs associated with the re-export of the parcel, as well as for the terms of return of the re-exported parcel.
5. Contractor's rights and obligations
5.1 The Contractor undertakes to fulfill the Client's requirements related to the Contractor's services, provided that the Client's requirements do not contradict the terms of this Agreement, current U.S. law, postal services regulations and customs legislation.
5.2. The Contractor has the right to check the contents of the parcel for the presence or absence of prohibited goods for shipment.
5.3. It is NOT the Contractor's responsibility to repackage goods received from online stores and vendors.
5.4. The Contractor is not responsible for parcels sent to the company's address, but not delivered to this address. Responsibility of the Contractor for the Client's goods comes only from the moment when the postal service delivers the goods to the warehouse.
5.5. The Contractor is only responsible for the actual weight of the accepted goods, not taking into account the weight indicated by sellers/shops or on postal services websites.
5.6. The Contractor is not responsible for parcels with incomplete or incorrect address of the Client in the Contractor's warehouse, regardless of whether it was the fault of the store or the Client.
5.7. The Contractor has the right to refuse to provide services to the Client at its discretion.
5.2. The Contractor has the right to check the contents of the parcel for the presence or absence of prohibited goods for shipment.
5.3. It is NOT the Contractor's responsibility to repackage goods received from online stores and vendors.
5.4. The Contractor is not responsible for parcels sent to the company's address, but not delivered to this address. Responsibility of the Contractor for the Client's goods comes only from the moment when the postal service delivers the goods to the warehouse.
5.5. The Contractor is only responsible for the actual weight of the accepted goods, not taking into account the weight indicated by sellers/shops or on postal services websites.
5.6. The Contractor is not responsible for parcels with incomplete or incorrect address of the Client in the Contractor's warehouse, regardless of whether it was the fault of the store or the Client.
5.7. The Contractor has the right to refuse to provide services to the Client at its discretion.
6. Client's rights and obligations
6.1 The Client agrees to pay for goods and services provided by Prostobox only by credit and debit cards, through PayPal and bank transfers from accounts that belong to the Client personally, without the use of cards and/or accounts of third parties. Payment for the Contractor's services with gift cards is strictly prohibited.
The purchase of goods and services made to Prostobox addresses is allowed only by credit and debit cards, via PayPal and bank transfers from accounts that belong to the Client personally, without the use of cards or accounts of third parties. Payment for goods and services by gift cards is prohibited categorically and leads to account blocking.
It is forbidden to send goods to the warehouse for which payment has not been made to the store/seller by the Client's personal means of payment (including all kinds of "gifts", except for invoice confirmed gift samples, which are added by the store to the main order).
In case of violation of this rule, the Contractor has the right to suspend the provision of services, all the goods received at the warehouse to be handed over to the postal services for their return to sellers at the expense of the Client, or at the expense of the postal services. The cost of return is not paid by the Contractor, claims for the return of goods paid by third parties are not accepted by the Contractor.
6.3. The Client agrees not to include in orders and not to send to the Contractor's address items prohibited for shipment by U.S. law, as well as the laws of the country of destination of the parcel.
6.4. The Client is obliged to specify true information about the forwarded goods. It is required to specify the real value of goods. It is not allowed to understate or overstate the value, to indicate an approximate value of the goods, the composition of the parcel, descriptions of goods, etc. The declaration must be 100% consistent with the contents and actual parameters of the goods being shipped. The Client is fully responsible for completing the declaration. Revealing the fact that the declaration is not filled out accurately will result in a penalty charge of $50 USD. The Contractor, in its turn, can make necessary corrections to the Client's declaration without any notification.
6.5. The Client is obliged to pay the cost of the Contractor services in time and in full, as well as the cost of goods, Contractor expenses, to repay possible debts on the balance, formed as a result of the Contractor loan. In case of insufficient funds on the Client's balance to cover the Contractor's expenses, the Contractor will be entitled to suspend the provision of services.
6.6. After sending a parcel for assembly, the Client has no right to change the Client's mind and refuse to pay for additional goods and services, which the Client chose at the stage of forming a parcel in the Client's personal account.
6.7. The Client completes the customs declaration of the parcel. The Contractor, in turn, may make necessary adjustments to the Client's declaration without any notification.
6.8. The Client is obliged to specify true information about the forwarded goods, it is required to specify the real value of goods. It is not allowed to understate or overstate the value, to indicate an approximate value of goods, etc. The Client bears full responsibility for completing the declaration. The discovery of a deliberately false declaration will result in a fine of $50 USD.
6.8.1. If the Client inadvertently indicated incorrect data in the declaration - the ability to edit the declaration must be clarified individually through a request to the support service (strictly before sending a parcel from the warehouse).
.8.2. If it is discovered that the declaration is forged, the recipient is fined by the customs authorities and the parcel may be confiscated (the decision is made by the controlling authorities of the country the parcel is shipped to).
6.9. The Client undertakes to keep the payment receipts and all available information about payment transactions until the balance is replenished on the Contractor's website.
6.10. The Client undertakes not to use the goods ordered through the Contractor for commercial purposes.
6.11. The Client undertakes not to create more than one account.
6.12. The Client is obliged to provide the Contractor with the full and authentic information about itself. If the Contractor has doubts about the reliability of the information provided by the Client, the Contractor has the right to suspend the provision of services and request documents confirming the identity of the Client, as well as bank statements, copies of orders from stores or vendors, photos of payment cards.
The purchase of goods and services made to Prostobox addresses is allowed only by credit and debit cards, via PayPal and bank transfers from accounts that belong to the Client personally, without the use of cards or accounts of third parties. Payment for goods and services by gift cards is prohibited categorically and leads to account blocking.
It is forbidden to send goods to the warehouse for which payment has not been made to the store/seller by the Client's personal means of payment (including all kinds of "gifts", except for invoice confirmed gift samples, which are added by the store to the main order).
In case of violation of this rule, the Contractor has the right to suspend the provision of services, all the goods received at the warehouse to be handed over to the postal services for their return to sellers at the expense of the Client, or at the expense of the postal services. The cost of return is not paid by the Contractor, claims for the return of goods paid by third parties are not accepted by the Contractor.
6.3. The Client agrees not to include in orders and not to send to the Contractor's address items prohibited for shipment by U.S. law, as well as the laws of the country of destination of the parcel.
6.4. The Client is obliged to specify true information about the forwarded goods. It is required to specify the real value of goods. It is not allowed to understate or overstate the value, to indicate an approximate value of the goods, the composition of the parcel, descriptions of goods, etc. The declaration must be 100% consistent with the contents and actual parameters of the goods being shipped. The Client is fully responsible for completing the declaration. Revealing the fact that the declaration is not filled out accurately will result in a penalty charge of $50 USD. The Contractor, in its turn, can make necessary corrections to the Client's declaration without any notification.
6.5. The Client is obliged to pay the cost of the Contractor services in time and in full, as well as the cost of goods, Contractor expenses, to repay possible debts on the balance, formed as a result of the Contractor loan. In case of insufficient funds on the Client's balance to cover the Contractor's expenses, the Contractor will be entitled to suspend the provision of services.
6.6. After sending a parcel for assembly, the Client has no right to change the Client's mind and refuse to pay for additional goods and services, which the Client chose at the stage of forming a parcel in the Client's personal account.
6.7. The Client completes the customs declaration of the parcel. The Contractor, in turn, may make necessary adjustments to the Client's declaration without any notification.
6.8. The Client is obliged to specify true information about the forwarded goods, it is required to specify the real value of goods. It is not allowed to understate or overstate the value, to indicate an approximate value of goods, etc. The Client bears full responsibility for completing the declaration. The discovery of a deliberately false declaration will result in a fine of $50 USD.
6.8.1. If the Client inadvertently indicated incorrect data in the declaration - the ability to edit the declaration must be clarified individually through a request to the support service (strictly before sending a parcel from the warehouse).
.8.2. If it is discovered that the declaration is forged, the recipient is fined by the customs authorities and the parcel may be confiscated (the decision is made by the controlling authorities of the country the parcel is shipped to).
6.9. The Client undertakes to keep the payment receipts and all available information about payment transactions until the balance is replenished on the Contractor's website.
6.10. The Client undertakes not to use the goods ordered through the Contractor for commercial purposes.
6.11. The Client undertakes not to create more than one account.
6.12. The Client is obliged to provide the Contractor with the full and authentic information about itself. If the Contractor has doubts about the reliability of the information provided by the Client, the Contractor has the right to suspend the provision of services and request documents confirming the identity of the Client, as well as bank statements, copies of orders from stores or vendors, photos of payment cards.
7. Returns and exchanges
7.1 Returns are provided and paid according to the formula: cost of postal service + Contractor's commission according to the tariffs.
7.2 In the cases these Terms provide, the Contractor shall return funds to the User.
7.3 The return of funds to the User, unless otherwise agreed, is carried out by returning them to the User’s account balance. The return of funds is possible at the wish of the User only with a request to the Support Service. In cases when the User’s personal account is subject to annulation as well as in other cases directly negotiated by Contractor with the User, funds shall be returned by any method available to the Contractor at the moment of the return of the above-mentioned funds.
7.4 If the Contractor makes a decision to return funds to the User, such a return shall be made by the Contractor without undue delay. The contractor may inform the User about the planned deadline for a refund. The time period of returning funds to the User’s bank card may be longer than expected depending on the speed of banking procedures which is not a part of the Contractor's responsibility.
7.2 In the cases these Terms provide, the Contractor shall return funds to the User.
7.3 The return of funds to the User, unless otherwise agreed, is carried out by returning them to the User’s account balance. The return of funds is possible at the wish of the User only with a request to the Support Service. In cases when the User’s personal account is subject to annulation as well as in other cases directly negotiated by Contractor with the User, funds shall be returned by any method available to the Contractor at the moment of the return of the above-mentioned funds.
7.4 If the Contractor makes a decision to return funds to the User, such a return shall be made by the Contractor without undue delay. The contractor may inform the User about the planned deadline for a refund. The time period of returning funds to the User’s bank card may be longer than expected depending on the speed of banking procedures which is not a part of the Contractor's responsibility.
8. Limitation of liability
8.1 The Contractor will not be liable for any expenses of the Client, direct or indirect damages related to the services of the Contractor, caused to the Client as a result (without limitation) of: possible errors, failures, interruptions in operation, removal of files, changes in functions, defects, delays in data transmission or their processing.
8.2. The Contractor is not responsible for actions or inactions of payment systems, postal services (including non-delivery of packages, damages), transportation companies, the correctness of e-mail, Internet service providers, etc.
8.3. The Contractor is not responsible for the terms of delivery of goods to the Client, as well as for the terms of delivery of goods from the seller to the Contractor's warehouse.
8.4. The Contractor is not responsible for the quality of goods, for their completeness or appearance. Also, the Contractor does not provide a guarantee/warranty for the goods purchased with its help.
8.5. The Contractor does not check the goods received from the seller for the absence of obvious or hidden defects, compliance with the characteristics, etc.
8.6. The Contractor is not responsible for bad faith of the seller chosen by the Client (non-delivery of goods in case of fraud by the seller, goods not working although claimed by the seller as working, goods do not correspond to the description, goods sent with a delay, etc).
8.7. The Client agrees not to involve the Contractor in legal proceedings related to any conflict situations (without limitation) with the store (seller), postal service, payment systems, etc.
8.8. The correctness of the declaration, completeness and compliance with customs legislation is entirely the responsibility of the Client. Knowingly false information in the declaration leads to a fine of $50 USD and confiscation of the package by the Customs authorities.
8.9. The Contractor is not responsible for customs fees (duties) on delivery of the parcel to the Client and does not compensate them.
8.10. Compensation by the Contractor of possible losses to the Client associated with errors in the actions of the Contractor's employees cannot exceed the commission of the Contractor.
8.11. The Contractor pays the sum insured to the Client only from the insured parcels. The amount of insurance compensation cannot exceed the amount of insured items by the Client. The insurance payment does not include the cost of delivery of the parcel (unless otherwise stipulated by the terms of insurance for the delivery service chosen by the Client).
8.12. The basis for payment of insurance (theft, damage of goods in the parcel for those delivery services, where it is stipulated by the terms of insurance) must be the receipt of the parcel by the Client in accordance with the following instructions: https://prostobox.com/package-receiving/. If the Client fails to comply with the procedure for receiving the parcel, the insurance will not be paid.
8.13. Parcels can be insured by the Contractor only against complete loss by the postal service (unless otherwise stipulated by the terms of insurance for the selected delivery service). The insurance does not cover cases of damage or loss of items from the parcel (unless otherwise stipulated in the insurance conditions), confiscation of the parcel by customs, sending it to a non-existent address, returning it to the sender by the decision of the post office, customs or at the initiative of the Client (refusal to receive the parcel). A package is considered as delivered when one of the following statuses is indicated in the USPS system, on the website of your national postal operator or delivery service - "Delivered", "Delivered Abroad", "At Foreign Delivery Unit" or "Attempted Delivery Abroad" and similar statuses for other postal services. It does not cover non-delivered packages that exceed the maximum amount of coverage ($1200 USD).
8.2. The Contractor is not responsible for actions or inactions of payment systems, postal services (including non-delivery of packages, damages), transportation companies, the correctness of e-mail, Internet service providers, etc.
8.3. The Contractor is not responsible for the terms of delivery of goods to the Client, as well as for the terms of delivery of goods from the seller to the Contractor's warehouse.
8.4. The Contractor is not responsible for the quality of goods, for their completeness or appearance. Also, the Contractor does not provide a guarantee/warranty for the goods purchased with its help.
8.5. The Contractor does not check the goods received from the seller for the absence of obvious or hidden defects, compliance with the characteristics, etc.
8.6. The Contractor is not responsible for bad faith of the seller chosen by the Client (non-delivery of goods in case of fraud by the seller, goods not working although claimed by the seller as working, goods do not correspond to the description, goods sent with a delay, etc).
8.7. The Client agrees not to involve the Contractor in legal proceedings related to any conflict situations (without limitation) with the store (seller), postal service, payment systems, etc.
8.8. The correctness of the declaration, completeness and compliance with customs legislation is entirely the responsibility of the Client. Knowingly false information in the declaration leads to a fine of $50 USD and confiscation of the package by the Customs authorities.
8.9. The Contractor is not responsible for customs fees (duties) on delivery of the parcel to the Client and does not compensate them.
8.10. Compensation by the Contractor of possible losses to the Client associated with errors in the actions of the Contractor's employees cannot exceed the commission of the Contractor.
8.11. The Contractor pays the sum insured to the Client only from the insured parcels. The amount of insurance compensation cannot exceed the amount of insured items by the Client. The insurance payment does not include the cost of delivery of the parcel (unless otherwise stipulated by the terms of insurance for the delivery service chosen by the Client).
8.12. The basis for payment of insurance (theft, damage of goods in the parcel for those delivery services, where it is stipulated by the terms of insurance) must be the receipt of the parcel by the Client in accordance with the following instructions: https://prostobox.com/package-receiving/. If the Client fails to comply with the procedure for receiving the parcel, the insurance will not be paid.
8.13. Parcels can be insured by the Contractor only against complete loss by the postal service (unless otherwise stipulated by the terms of insurance for the selected delivery service). The insurance does not cover cases of damage or loss of items from the parcel (unless otherwise stipulated in the insurance conditions), confiscation of the parcel by customs, sending it to a non-existent address, returning it to the sender by the decision of the post office, customs or at the initiative of the Client (refusal to receive the parcel). A package is considered as delivered when one of the following statuses is indicated in the USPS system, on the website of your national postal operator or delivery service - "Delivered", "Delivered Abroad", "At Foreign Delivery Unit" or "Attempted Delivery Abroad" and similar statuses for other postal services. It does not cover non-delivered packages that exceed the maximum amount of coverage ($1200 USD).
9. Force Majeure
9.1. The parties shall be released in whole or in part from the performance of obligations as a result of force majeure circumstances associated with events of an extraordinary nature that could not be foreseen by the parties and could not be prevented by reasonable measures: flood, earthquake, fire, tsunami, explosion, storm, epidemic, any other natural phenomena, war or military actions, etc.
10. Dispute Resolution
10.1. Disputes, disagreements and conflicts related to the implementation of the terms of this Agreement shall be resolved by the parties through negotiations.
10.2. Unresolved conflicts shall be resolved in a manner consistent with the laws of the United States of America.
10.2. Unresolved conflicts shall be resolved in a manner consistent with the laws of the United States of America.
11. Rewards, bonuses, coupons, affiliate program
11.1. Any accrued bonuses, coupons (including in the form of cash equivalent) are not subject to withdrawal from the balance and are not transferred to the accounts of other clients, are not summed up.
11.2. The terms of bonuses, promo codes, and affiliate program are subject to change without any notice.
Prostobox reserves the right to update this Service Agreement at any time. The fact that you continue to use the Service means that you have accepted the changed terms, even if you have not reviewed them. The most current version of the Service Agreement is always published on this page.
11.2. The terms of bonuses, promo codes, and affiliate program are subject to change without any notice.
Prostobox reserves the right to update this Service Agreement at any time. The fact that you continue to use the Service means that you have accepted the changed terms, even if you have not reviewed them. The most current version of the Service Agreement is always published on this page.
©prostobox.com 2023
510 Carroll dr New Castle DE 1972
3981527 Registration number
510 Carroll dr New Castle DE 1972
3981527 Registration number
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